Title Implementation Specialist
Location Grapevine, TX
Job Information

The Implementation Specialist position offers an exciting opportunity to get hands on in the backend setup of our brand neutral Hotel Revenue Management Software, Spider.

Essential Job Functions

  • Manage the onboarding process of new clients assisting on the implementation of our application from start to end
  • Responsible for obtaining access to all required systems and integrating into our application
  • Responsible for working with clients to complete all data mapping and manual entries to align setup with client’s preferences
  • Responsible for performing initial data quality check
  • Test and troubleshoot final system setups
  • Processing researching and fielding all reported bugs to hand off to product team
  • Managing Hotel system migrations within our software
  • Managing daily reporting failures

Position Requirements

  • Detail-oriented and strong organizational skills
  • Analytical thinker, with the ability to recognize data issues and discrepancies
  • Proactive worker that takes initiative
  • Time-Management Skills
  • Proficiency in Excel
  • Prior hotel experience
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