Spider Analytics Client Testimonial – Dury Kim of Real Hospitality

Check out what Spider users have to say about how our hotel revenue management analytics platform helps them spend less time on pulling manual reports, and more time making critical, data-driven decisions that positively impact both the top and bottom line.

In this quick interview, Dury from Real Hospitality Group gives us some insight on how Spider has made her job easier, and which aspects of the platform she enjoys most!

1. Give us a little background on yourself, your role and your hotel(s)

Regional Director of Revenue -oversight of mostly NYC market, in addition to Charlotte, Detroit, and NJ

2. How long have you used Spider

Since Oct 2019!

3. How does Spider make your job easier

Spider makes it easy to review hotel specific and portfolio wide pick up, pace, and segmentation. It is a great supplement to weekly revenue calls, or even monthly ownership meetings. I no longer have to send emails to my team asking for segmentation break down, I can easily and quickly find it in spider.

4. What is your favorite module or feature of Spider? Why?

I like all of their modules and features, but what I tend to look at most, is the dashboard for a macro look. It is a very user friendly way to look at overall data, and has the capability to be more detailed if you need it to be. One thing that sets spider apart is that any department can interact with their tools and modules, not jut the revenue team. Prospecting efforts are simplified with spider as sales teams can quickly find data on producing accounts and new accounts, all the way down to rate plan program, and even guest name.

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